Listed below are SupportNet Help and Frequently Asked Question (FAQ) pages, designed to answer your questions and provide instructions on SupportNet. They are grouped by topic category.
- Browser Requirements to Access SupportNet
- Firewall Configuration for SupportNet
- How do I use SupportNet FTP services?
- Remember Me
- CustomerInsight Newsletter
- What is a Site?
- How do I request a product quote?
- How do I request a quote for software support?
- Purchase Orders for Support
- How do I get support on the web?
- I forgot my SupportNet password. How do I get a new one?
- What if Forgot Password does not send me an email?
- Registration Process
- Support Services Registration
- Add Attachment to Service Requests
- How do I check on the status of a Service Request or Defect Report / Enhancement Request (DR/ER) on the web?
- How do I log a problem on the web?
- How do I submit a Service Request using email?
- My Company Service Requests (SR)
- My Service Requests (SR)
- New Service Request (SR)
- Solutions, Defects and Enhancement Requests