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About Support

Welcome to Mentor Support

Here's how to get started:

Step 1.  Read our Customer Care Guide for answers to questions about support

 

Step 2.  Take a tour to learn how to use SupportNet

 

Step 3.  Login to SupportNet Choose products, add them to your list, save & continue

 

Step 4.  Visit our Getting Started with Licensing & Install

 

Step 5.  Visit our Getting Started with Your Product

Getting Started Product

 

SupportNet Registration to Register Other Users At Your Site

Support Services

As a Mentor Graphics support customer, a number of benefits are available to accelerate product development and increase quality:

  • Software enhancements to bring you the latest improvements in product functionality, usability and performance.
  • SupportNet, our support website, offers rapid, secure self-service access to Service Request management, release/patch downloads, Knowledge Base access, license reports and more.
  • Technical support backed by an award-winning support organization to provide rapid, expert response to your technical issues.

Learn more about Mentor Support:

Support Programs

When your business depends on accelerated project delivery and faster issue resolution, we are here to help with Mentor's optional support services to enhance operational performance, stability, and efficiency. 

  • Mission Critical IC Tapeout - A dedicated Calibre support expert during IC tapeout to own Calibre issues before they impact schedule
  • Validation Services PCB - Accelerated adoption of the latest Mentor release so you can rapidly use the new flow and features.
  • Support Account Manager - A single point of contact to orchestrate support activities, escalate priority issues, and educate your users.

SupportNet Registration