What is SupportPro Newsletter? Why am I getting it?
- "Tell me when there's a new version…" -- D. Perks
- "Better information on patches / updates.." -- M. Woodrow
- "E-mails giving details of …patches…would be useful." -- S. Platt
- "Provide email to notify of patch releases…with a link..." -- T. Laman
- "Do a better job at informing users of updates and patches." -- R. Cody
From vehicles such as the Mentor Graphics Support Satisfaction Survey, we are learning that best-in-class support must be responsive, accurate, and tailored to meet the needs of each design team. One of the ways Mentor Graphics addresses these requirements is with SupportPro, our technical support newsletter. SupportPro from Mentor Graphics Customer Support is a weekly email newsletter in which you can find short summaries and links for solutions, release announcements, white papers, and videos. Short summaries of the TechNotes are included in SupportPro with links to the detail in the SupportNet KnowledgeBase.
What information does SupportPro contain?
Each week SupportPro lets you know about new releases and patches that are recently available from Mentor Graphics. All SupportPro recipients are signed up to receive Release and Patch TechNotes.
In addition, if you customize your profile, you can receive Solution TechNotes that provide answers to commonly asked product-specific questions from the prior week. Solution TechNotes are authored by Customer Application Engineers, the same people who answer technical questions in Mentor Graphics SupportCenters.
Additionally there are Defect and Enhancement TechNotes to alert you about recently reported Defects or Enhancements. Of course, all proprietary customer information has been removed from these "sanitized" DR /ER TechNotes.
Finally, SupportPro contains links to the latest detailed white papers called AppNotes which outline detailed processes, and links to How-Tos and Tutorials which are videos demonstrating new features or techniques.
How do I customize SupportPro?
Personalize the technical information you receive in SupportPro for your individual product set by:
- logging in to SupportNet
- clicking on "My Account" in the upper left
- clicking "Edit" on the "My Products" section to choose the products you use most often
- selecting and moving the specific products you are interested in to your profile with "Add" and "Remove" buttons.
How do I unsubscribe from SupportPro?
If you prefer not to receive Mentor Graphics SupportPro, simply click on the "My Account" link in the upper left, then the "Edit" button in the "SupportPro Newsletter" section, and uncheck the SupportPro box.
From frequent product enhancements and new releases, to timely access to solutions through an expanding array of online options, to expert technical support from industry-experienced Customer Applications Engineers, Mentor Graphics provides flexible support options to fit your needs. Let us know how you like SupportPro and what we can do to make it better.