The SupportNet Knowledgebase is a searchable database which contains thousands of up-to-the-minute solutions in the form of TechNotes, AppNotes, and links to detailed technical information. By starting with the Knowledgebase, you can be sure of finding the latest information for your particular product.
TechNote Types
- Solution TechNote
- A TechNote that provides a detailed solution or answers a "how-to" question. Solution TechNotes are available to OpenLine support level customers only.
- Defect Report
- There is a Defect Report (DR) associated with the Primus TechNote. Defect TechNotes are available to all support levels.
- Enhancement
- There is an Enhancement Request (ER) associated with the Primus TechNote. Enhancement TechNotes are available to all support levels.
- AppNote
- The TechNote contains a link to an AppNote. AppNotes are available to OpenLine support level customers only.
- Business TechNote
- The TechNote contains customer information from Mentor Graphics Customer Support or Marketing. Business TechNotes are available to all support levels.
- Patch TechNote
- The TechNote contains specific information about a Mentor Graphics Software Patch. It indicates that the Patch is ready for download. Patch TechNotes are available to all support levels.
- Release TechNote
- The TechNote contains specific information about a Mentor Graphics Software Release. It indicates that the Release is ready for download or distribution on CD. Release TechNotes are available to all support levels.
TechNote Status
TechNotes have one of two states, Published or Obsolete:
Published - The TechNote record has been reviewed and meets Mentor Graphics Content Standards and Technical Review criterea.
Obsolete - Indicates that the record is related to an obsolete or old product release but is kept in the Knowledgebase for reference. If the record is considered to be no longer useful, it is deleted or placed in Archive Status (not viewable by users).