If you are using Abode Reader 6.0 and having problems --
There is a bug within Acrobat 6.0 which causes SupportNet incompatibility (PDF files cannot not be opened in a web browser from SupportNet). This issue was identified by Adobe as a known issue with Acrobat Reader 6.0. This version of the reader is not capable of handling the HTTP headers generated by the SupportNet security system.
Solution 1: Save the PDF file to your hard drive, and open it in Adobe Acrobat or Adobe Reader.
- Right-click the link to the PDF file on the Web site, and then choose Save Target As (Internet Explorer) or Save Link As (Netscape Navigator) from the pop-up menu.
- In the Save As dialog box, select a location on the hard disk, and then click Save.
- Double-click the PDF file to open it in Adobe Acrobat or Adobe Reader.
Solution 2: Disable Web Browser Integration.
- In Acrobat or Adobe Reader, choose Edit > Preferences > Internet.
- Deselect Display PDF in Browser, and then click OK.
Solution 3: Use Acrobat 5.x.
Remove Acrobat 6.0 or Adobe Reader 6.0, and then install Acrobat 5.x. You can download the free Acrobat Reader 5.1 from the Adobe Web site at http://www.adobe.com/products/acrobat/readstep2_allversions.html.
Solution 4: Upgrade to Acrobat version 6.0.2 or higher.If you DO NOT use the Mentor Graphics documentation system to view PDF files, you can upgrade to Acrobat reader 6.0.2 or higher. This is available for free download at http://www.adobe.com/products/acrobat/readstep2.html. Note: Acrobat Reader 6 is not compatible with earlier releases. You must remove versions earlier than 6, then install 6.0.2 or higher to fix the problem.