Text Size Small Text Medium Text Large Text

SupportNet Help

Listed below are SupportNet Help and Frequently Asked Question (FAQ) pages, designed to answer your questions and provide instructions on SupportNet. They are grouped by topic category.  
Licenses
How do I Request a License?
License Reports Explained
Licenses Overview
My Profile
My Preferences
Newsletter and Forum Subscriptions
Other Info
Adobe Acrobat Reader 6.0 Issue
Browser Requirements to Access SupportNet
Glossary
How do I use SupportNet FTP services?
Remember My Username and Password
SupportPro Newsletter
What is a Site?
Quotes
How do I request a product quote?
How do I request a quote for software support?
Purchase Orders for Support
Registration
How do I get support on the web?
I forgot my SupportNet password. How do I get a new one?
Manual Removal of Username and Password
Registration Process
Support Services Registration
Service Requests
Add Attachment to Service Requests
How can I read Service Request email attachments from a UNIX browser?
How do I check on the status of a Service Request or Defect Report / Enhancement Request (DR/ER) on the web?
How do I log a problem on the web?
How do I submit a Service Request using email?
My Company Service Requests (SR)
My Service Requests (SR)
New Service Request (SR)
Solutions, Defects and Enhancement Requests
TechNotes
What kind of information is in the SupportNet KnowledgeBase?
Tutorials
What is required to view a how-to or tutorial move in TechNotes?