Your current process to open Cases (Service Requests) for vPlan, vManage, vCheck, VPL and Trilogy products has changed.
To contact us about Valor software technical questions, please open a Service Request (case) on SupportNet. The old Valor Support Portal will not accept new cases.
If you have an active support contract, and need a SupportNet login, please fill out the short registration form, and we will send you a login within one business day.
To contact us about Valor software technical questions, please open a Service Request (case) on SupportNet. The old Valor Support Portal will not accept new cases.
If you have an active support contract, and need a SupportNet login, please fill out the short registration form, and we will send you a login within one business day.
Asia Pacific Support
Asia Pacific Support Phone (China, Hong Kong, Macao, Taiwan) : +86 4008 870222
Phone (Rest Asia) : +86 755 28814056
Support Hours : Monday to Friday : 9:00AM to 6:00PM ( China Standard Time )
Email: Valor_support-fe@mentor.com
North / South American Support
North/ South America Support Phone Toll Free: (+1) 949 586 4111
Support Hours: Monday to Friday 8:00 AM (EST) to 5:00 PM (PST)
Email: Valor_supportUS@mentor.com
Japan Support
Phone: +81 3 5488 3044
Support Hours: Monday to Friday 9:15 AM to 5:30 PM
Email: Valor_support-jp@mentor.com
Europe / Africa Support
Phone: (+49) 757 168 524 25
Support Hours: Monday to Friday 9:00 AM to 5:30 PM (CET)
Email: Valor_support-EU@mentor.com
Middle East / India Support
Support Hours: Monday to Friday 9:00 AM to 5:00 PM (CET)
Email: Valor_supportIL@mentor.com