Regional Support Hours
Regional support hours are the times during which we respond to Service Requests as part of our 5 STAR Standard Support.
|Worldwide Region||Regional Support Hours*||GMT Support Hours|
|Japan||9:15 AM to 5:15 PM (GMT +9)||00:15 to 08:15 GMT|
|PacRim||9:00 AM to 5:00 PM CST (GMT +8)||01:00 to 09:00 GMT|
|North America||6:00 AM to 4:00 PM PST (GMT -8)||14:00 to 00:00 GMT|
9:00 AM to 5:00 PM GMT
09:00 to 17:00 GMT
* Regional support offices are closed during local holidays
Send us your feedback regarding the SupportNet web site, software delivery, licensing (authorization codes), products, or general comments about customer support services.
Open a Service Request
Please open a Service Request to request technical assistance or get an answer to a technical question.