We realize how serious it is when an issue involving one of our products stops production at your site. We have established a process for our support customers to ensure that critical Service Requests (SRs) are handled in a timely fashion.
High Priority Situations
If you find yourself in a high priority situation where your site is down, you can submit a new Service Request online and indicate it is critical priority, or call your local SupportCenter and request that they escalate your Service Request.
Once you've requested escalation, your Service Request will get heightened attention and an immediate reply.