Mentor Graphics provides support for the current release and one prior release. The prior release receives a different level of support than the current release, as shown in the Release Support Cycle table below. In addition, we may offer limited support, as outlined in the table, for the second or more release back.
To ensure you get the greatest value from your support, we recommend you upgrade your software to the most current release, which automatically includes the latest enhancements.
Release Support Lifecycle
Here is the support that is offered for each release:
| Level of Support | Current Release | 1 Prior Release | 2 or More Releases Back (Optional) |
|---|---|---|---|
| Updates | X | ||
| Patches (critical*) | X | X | |
| SupportCenter Assistance | X | X | X |
| SupportNet access | X | X | X |
Current release support includes all applicable services provided by your Mentor Graphics Support Agreement including update enhancements, defect repairs, patches, SupportCenter assistance, and access to SupportNet.
Support for one prior release includes patches, SupportCenter assistance, and access to SupportNet. Updates (both enhancements and defect repairs) are provided when you load the most current release.
Support for two or more releases back includes reasonable efforts by SupportCenter assistance, and access to SupportNet. Updates (both enhancements and defect repairs) and patches are provided when you load the most current release. Support for two releases back or earlier is at the discretion of Mentor Graphics and will be provided as long as the product is viable.
Version Compatibility
Generally, tools in later releases can read design data created by a given release. In the unusual case where an upward compatibility exception occurs, we may provide translators to assist you.