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Discontinued Products Policy Guideline
Because the high technology market is fast paced and driven by change, there are times when Mentor Graphics needs to revise its product strategy. In most cases, this means adding new products and technologies. Unfortunately, we sometimes have to discontinue products. When a product is discontinued, we will send you a letter or email outlining the discontinuation and the transition options that are available.
Options for Replacing Discontinued Products
Mentor Graphics is committed to providing the best possible transition for discontinued products. If a software product is discontinued, this is what happens:
- If an equivalent Mentor Graphics product exists, we will generally provide you with that product.
- If there is no equivalent Mentor Graphics product, at the lowest possible cost you may be provided with an upgrade that has greater functionality than the discontinued product.
- If there is not an equivalent or upgraded Mentor Graphics product, Mentor Graphics may work with third-party software providers and encourage them to provide you with replacement functionality at the lowest possible cost.
Support for Discontinued Products
When a product is discontinued, you have the option of receiving software support for a limited period after which time, support is no longer available. Support for discontinued products includes SupportCenter telephone assistance on a reasonable efforts basis.