Specific deliverables available with Mentor Graphics support programs (Classic or OpenLine) are outlined below. Please note that Classic and OpenLine programs provide the same support services. Support programs are subject to local availability and pricing. Contact your local SupportCenter for details.

Support Deliverable	Available with Mentor Graphics Support
Documentation Updates
How-Tos and Tutorials
Patch Retrieval
Software Enhancement Updates Periodic Releases Service Packs
SupportNet Services Open / Manage Service Requests Report / View Defects Access Authorization Codes Download Releases Electronically Search: Patch TechNotes * Release TechNotes * Defect TechNotes * Enhancement TechNotes * Solution TechNotes * Business TechNotes * AppNotes * How-Tos and Tutorials Documentation
SupportPro Technical Newsletter Mentor Communities Mentor Ideas
Technical Support Technical assistance from Specialized Customer Applications Engineers Multi-level Escalation Process Worldwide Tracking System

* About TechNotes and AppNotes:

• AppNotes are “how-to” processes. They are longer documents with screenshots.
• TechNotes are short solutions created by Customer Applications Engineers as they answer customer questions.
• There are 6 kinds of TechNotes:
  • Patch TechNotes - notification of new patches;
  • Release TechNotes - notification of new releases;
  • Defect TechNotes - overview of high-impact defects
  • Enhancement TechNotes - overview of high-impact enhancements
  • Solution TechNotes - CAEs' answers to questions
  • Business TechNotes - policy, process, or business information