SupportNet
Menu
 

Support Features

Specific features available with Mentor Graphics 5 STAR Standard Support program are outlined below. Support programs are subject to local availability and pricing. Contact your local SupportCenter for details.

Key Support Features 5 STAR Standard Support

Updates

Software Product Updates

Software Patches

Documentation Updates

 

Yes

Yes

Yes

Online Support

SupportNet Online Access 24 x 7

# of Users Who Access SupportNet

TechNotes

Mentor Communities - View & Post

Mentor Ideas for Enhancement Requests (If Available)

SupportPro Technical Newsletter

 

Yes

Unlimited

All

Yes

Yes

Yes

Technical Support

Technical Assistance from Customer Application Engineers

Service Request Submittal


Hours of Availability

Response Method

Remote Support (e.g. via WebEx)

Test Cases

 

Yes
 

Technical Coordinator & Alternate

8 Hours per Business Day
(Local Time)

Phone, Email, Web

Yes

Customer Supplied

Hardware Support (If Applicable)

Technical Advice from Support Engineers

Repair or Replacement of Malfunctioning Hardware Parts

Remedial Support Services to Keep Hardware in Good Operating Condition

 

Yes

Yes

Yes