Mentor Graphics Customer Applications Engineers (CAEs) have a variety of tools available to remotely troubleshoot your technical issues. The primary remote support tool Mentor CAEs use is WebEx Support Center.
WebEx Support Center lets a Mentor CAE view, diagnose, and solve your problem online. With your permission, your files can be transferred for off-line analysis. In addition, a CAE can run your desktop remotely, or download patches and updates to your computer.
You have complete control over what steps are shared since you are prompted to give permission at each step. File sharing is faster and easier through the friendly user interface. WebEx Support Center is suitable for one-to-one or one-to-a-few diagnostic sessions where you wish to demonstrate an issue to a CAE so he may help debug the problem. It reduces the need for complex test cases, and provides quick visual training with screen sharing.
Work with the CAE assigned to your Service Request if you believe a WebEx Support Center session would be of benefit in your specific support situation.