The Mentor Graphics support team has one goal: provide the best customer support in the EDA industry
As a Mentor Graphics support customer, a number of benefits are available:
- Software enhancements to bring you the latest improvements in product functionality, usability and performance.
- SupportNet, our support website, offers rapid, secure self-service access to Service Request management, release/patch downloads, KnowledgeBase access, license reports and more.
- Technical support backed by an organization that has earned three exclusive distinctions no other EDA company can claim.
- Optional On-Site Mentoring may be used for a wide variety of on-site assistance. Examples include: short term help with installation, customization or product migration; intensive, targeted training; follow-up instruction after a class; or on-the-job coaching. If you would like more details, please send email to education_services@mentor.com.
The Mentor Graphics SupportNet site has received the "Ten Best Web Support Sites" award in 2003, 2007 and 2008.
Mentor Graphics is the only 5-time recipient of the Software Technical Assistance Recognition (STAR) Award in EDA for technical support excellence.
