Only 5-STAR Support in EDA
Mentor Graphics offers leading support for EDA tools, providing rapid, expert response to technical product issues for the complete suite of Mentor Graphics products. To help design teams around the world accelerate product development and increase quality, Mentor Graphics offers a smooth transition to product enhancements and new releases, timely access to solutions through an ever expanding array of online options, and on-site support for special situations. Focus on customer needs has earned Mentor Graphics the prestigious Support Center Practices certification, the Association of Support Professionals’ 10 Best Web Support Sites award, and the industry’s only five-time receipt of the STAR Award, which recognizes superior technical support performance to external customers.
SupportNet—24 x 7 Support Worldwide
Best-in-class support must be responsive, accurate, and tailored to meet the needs of each design team. Mentor Graphics addresses these requirements with SupportNetSM, our comprehensive support web site. SupportNet is a great first stop for answers, providing convenient 24-hour access to technical information that keeps your designers productive and your designs moving forward.
The SupportNet KnowledgeBase
SupportNet features the SupportNet KnowledgeBaseSM, a powerful storehouse of solutions that gives you instant access to the most up-to-date information on Mentor's products. The Support Net KnowledgeBase is driven by a comprehensive search engine that provides a list of relevant solutions to the most commonly encountered design problems within seconds. Hundreds of new solutions are added to the KnowledgeBase each month by our award-winning Corporate Applications Engineers (CAEs).
Open and Update Service Requests
For design teams that work around the clock, SupportNet's global service request system enables users to submit, update, and track issues no matter the time or location. And with the added flexibility of tracking requests submitted by you, your design team, or your company, SupportNet helps prevent wasteful duplicated effort. Of course, SupportNet's service request tracking system is backed by Mentors award-winning Customer Support Division.
Online Software Availability
To aid deployment of the latest releases, and to protect your investment in Mentor Graphics software, many of our performance enhancing software updates are readily accessible online. You can download quick fixes, such as patches and workarounds, at your convenience. On SupportNet, it takes only minutes.
Secure, Easy Access Keeps You Productive
Customers need to know that no matter the time of day, they can get the support they need. Designers require immediate response and follow-up to their support issues and the assurance that their tool vendor is focused on solving these issues. Just as important, this information needs to be provided through a global medium the entire designteam can access. With SupportNet, Mentor Graphics is making customer support accurate, accessible and specific to each customer.
| SupportNet FEATURE | Benefits |
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| Open and Track Service Requests |
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| Decrease Resolution Time with Robust, Comprehensive Searches |
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| Download Releases and Patches |
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| Access SupportNet KnowledgeBase |
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| Review AppNotes |
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| Subscribe to SupportPro Newsletter |
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| Participate in Discussion Forums |
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| Download Complete License Files |
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| Manage Assets with License Reports |
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| Reference Product Documentation |
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| Understand Supported Configurations |
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| Add Attachments to Service Requests |
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| Customize My Profile |
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| Send us Feedback |
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