The Mentor Graphics support team has one goal: provide the best customer support in the EDA industry
As a Mentor Graphics support customer, a number of benefits are available:
- Software enhancements to bring you the latest improvements in product functionality, usability and performance.
- SupportNet, our support website, offers rapid, secure self-service access to Service Request management, release/patch downloads, KnowledgeBase access, license reports and more.
- Technical support backed by an organization that has earned three exclusive distinctions no other EDA company can claim.
- Optional On-Site Mentoring may be used for a wide variety of on-site assistance. Examples include: short term help with installation, customization or product migration; intensive, targeted training; follow-up instruction after a class; or on-the-job coaching. If you would like more details, please send email to education_services@mentor.com.
The Mentor Graphics SupportNet site has received the "Ten Best Web Support Sites" award four times (in 2003, 2007, 2008 and 2009), and is now listed in the ASP Hall of Fame.
Mentor Graphics is the only 5-time recipient of the Software Technical Assistance Recognition (STAR) Award in EDA for technical support excellence.
The only EDA support provider with global support center practices certified against the Service Capability & Performance (SCP) Standards.
